Terms of Service

Terms of Service

By using the Fanbot.ai website and service, you are agreeing to be bound by the following terms and conditions (Terms of Service).
Fanbot.ai provides a platform to enable you to create and manage messaging bots, chatbots, marketing bots and automated messaging services, as well as related content and conversation hosting services. Fanbot.ai reserves the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, are subject to the Terms of Service. Continued use of the service after any such changes shall constitute your consent to such changes.

You can review the most current version of the Terms of Service at any time at: https://fanbot.ai/terms-of-service. Violation of any of the terms below will result in the termination of your Account. While Fanbot.ai prohibits such conduct and content on the Service, you understand and agree that our company cannot be responsible for the content posted on the service and you nonetheless may be exposed to such materials. You agree to use the service at your own risk. If you use the Service to create, design and maintain a bot or application for the supported messaging platforms, then you will be the publisher of your bot or application for those platforms.

You must agree to and accept all of the Terms, or you don’t have the right to use the Services. Your using the Services in any way means that you agree to all of these Terms, and these Terms will remain in effect while you use the Services. These Terms include the provisions in this writing, as well as those in the Privacy Policy.

By using the Fanbot.ai website and service, you are agreeing to be bound by the following terms and conditions (Terms of Service).
Fanbot.ai provides a platform to enable you to create and manage messaging bots, chatbots, marketing bots and automated messaging services, as well as related content and conversation hosting services. Fanbot.ai reserves the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, are subject to the Terms of Service. Continued use of the service after any such changes shall constitute your consent to such changes.

You can review the most current version of the Terms of Service at any time at: https://fanbot.ai/terms-of-service. Violation of any of the terms below will result in the termination of your Account. While Fanbot.ai prohibits such conduct and content on the Service, you understand and agree that our company cannot be responsible for the content posted on the service and you nonetheless may be exposed to such materials. You agree to use the service at your own risk. If you use the Service to create, design and maintain a bot or application for the supported messaging platforms, then you will be the publisher of your bot or application for those platforms.

You must agree to and accept all of the Terms, or you don’t have the right to use the Services. Your using the Services in any way means that you agree to all of these Terms, and these Terms will remain in effect while you use the Services. These Terms include the provisions in this writing, as well as those in the Privacy Policy.

Terms and Policies

These Terms of Service are a binding contract between You and Fanbot.ai. Your use of the Services is also governed by and subject to the Facebook Platform Policies (located at https://developers.facebook.com/policy ) and Rakuten Viber Terms and Policies (located at https://www.viber.com/terms/), which are hereby incorporated by reference and are a part of these Terms. You are solely responsible and liable for complying with the Facebook Platform Policies and Viber Terms and Policies.

Subject to these Terms, we grant to you a limited, revocable, non-exclusive, fully paid license to access the Fanbot.ai service and platform, for the sole and limited purpose of facilitating your use of the service of creating and maintaining messaging bots, chatbots or marketing bots with the platform.

Account terms

• You must be 13 years or older to use this Service.
• You must be a human. Accounts registered by automated methods are not permitted.
• You must provide your legal full name, a valid email address, and any other information requested in order to complete the submit process.
• You are responsible for maintaining the security of your account and password. Fanbot.ai cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
• You are responsible for all content posted and activity that occurs under your account (even when content is posted by others who have access to your account).
• You may not use the service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

Restrictions

Your use of the service is subject to the following additional restrictions:

You represent, warrant, and agree that you will not contribute any content or otherwise create any bots or use the service in a manner that:

• Infringes or violates the intellectual property rights or any other rights of anyone else (including Fanbot.ai)
• Violates any law or regulation, including any applicable export control laws
• Is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable
• Jeopardizes the security of your Fanbot.ai account or anyone else’s
• Attempts, in any manner, to obtain the password, account, or other security information from any other user
• Violates the security of any computer network, or cracks any passwords or security encryption codes
• Runs any form of auto-responder or “spam” on the service, or any processes that run or are activated while you are not logged into the services or that otherwise interfere with the proper working of the services (including by placing an unreasonable load on the infrastructure)
• Crawls, scrapes or spiders any page, data, or portion of or relating to the service or content (through use of manual or automated means)
• Decompiles, reverse engineers, or otherwise attempts to obtain the source code or underlying ideas or information of or relating to the service.

A violation of any of the foregoing is grounds for termination of your right to use or access the service.

Payment and Refund Terms

Fanbot.ai currently offers a free trial version and several paid subscription plans. Please see our pricing page for current features and pricing. Features and prices are subject to change. Fanbot.ai also makes custom priced solutions, but those are controlled on separate direct contracts between Fanbot.ai and it's partners and customers.

To enter into a paid subscription plan with Fanbot.ai a valid credit card is required. We accept most major credit cards including Visa, Mastercard, American Express and Discover. 

Fanbot.ai users are permitted to change their subscriptions at any time. Refunds on cancellations are available for the latest subscribed period, unless the partner has exceeded the minimum level of the active user threshold set forth in his respective pricing plan for that month, defined on the Account Overview page or at the Fanbot.ai pricing page or defined in a written contract at the time of purchase. If your account is terminated due to your breach of the Terms of Service with us during the relevant cancellation period, you will not be refunded. There will be no refunds or credits for setup fees and partial months of service. In order to treat everyone equally, no exceptions will be made.

Subject to the terms hereof, you may choose to renew your subscription at the end of the subscription period. By default, all subscriptions are set to automatically renew for the same period of time as the original subscription. You may decline to renew at any time prior to the commencement of a renewal subscription. Fanbot.ai reserves the right to deny subscriptions, renewals, and other purchases for any reason. Unused limits do not roll over to subsequent subscription periods.

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties. If your bot is denied or removed by the appropriate platform provider for any reason, you may cancel your account, however there will be no refunds under any circumstances. Invoiced payments are due upon receipt.

Fanbot.ai reserves the right to charge for certain or all services in the future or change it's current pricing at any time. We will notify you before any Services you are then using begin carrying a different fee, and if you wish to continue using such service, you must pay all applicable fees for such service.

Cancellation and Termination

You are solely responsible for properly canceling your account. Account cancellation requests must be submitted in email or must be done in the appropriate function in the administration interface. Cancellations by phone or sent to any other email address will not be considered valid.

Account termination may result in destruction of any bots and content associated with your account. Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination: any obligation you have to pay us or indemnify us, any limitations on our liability, any terms regarding ownership or intellectual property rights, and terms regarding disputes between us.

When you cancel your account you might still have some of the data and content of your bot(s) that you created during the lifecycle of your account and was not deleted previously. We will store all these data in case you later decide to re-create your account with the same credentials. Besides these, all of your content will be deleted from the service upon cancellation. Deleted data cannot be recovered once your account is cancelled. If you cancel the Service before the end of your current paid up month, your cancellation will take effect at the end of the paid period and you will not be charged again.

Fanbot.ai, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the service, or any other related service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account. Fanbot.ai reserves the right to refuse service to anyone for any reason at any time.

Modifications to the Service and Prices

Fanbot.ai reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the service (or any part thereof) or certain features with or without notice. Fanbot.ai shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the service or any part of it. From time to time, Fanbot.ai may issue an update to the platform which may add, modify, and/or remove features from the service. These updates may be pushed out automatically with little or no notice, although Fanbot.ai will do everything in its power to notify you in advance of an upcoming update, including details on what the update includes. These updates are published on our blog.

Copyright and Content Ownership

We claim no intellectual property rights over the material you provide while using the service. Your profile and content materials uploaded or added remain yours. However, by using the Fanbot.ai service to create your messaging bot, chatbot or marketing bot, you agree to allow the application users to view and share your content from your bots, defined by the platform guidelines respectively (Facebook and Viber).

No Duty to Monitor. Fanbot.ai does not pre-screen content, but we and our designee have the right (but not the obligation) in our sole discretion to refuse or remove any content that is available via the service.

Our company own and retain all proprietary rights in the Fanbot.ai services and platform. The services and platform may contain the copyrighted material, trademarks, and other proprietary information of us and our licensors. Except for parts of the service that is in the public domain or for which permission has been provided, you may not copy, modify, publish, transmit, distribute, perform, display, or sell. You may not duplicate, copy, or reuse any portion of the code or visual design elements without express written permission from us.

General conditions

Your use of the Service is at your sole risk. The service is provided on an “as is” and “as available” basis. Technical support is available via email, our chatbot or contact form. You must not modify, adapt or hack the service or modify another website so as to falsely imply that it is associated with the Fanbot.ai platform. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Fanbot.ai platform and service. We do not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected.

The failure of Fanbot.ai to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Fanbot.ai and govern your use of the service, superseding any prior agreements between you and Fanbot.ai (including, but not limited to, any prior versions of the Terms of Service).

Limitation of Liability

To the fullest extent permitted by law: Fanbot.ai shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data or other intangible losses.

Warranty Disclaimer

Neither Fanbot.ai nor its licensors or suppliers makes any representations or warranties concerning any content contained in or accessed through the Services, and we will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Services. We (and our licensors and suppliers) make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through the Services. THE SERVICES AND CONTENT ARE PROVIDED BY FANBOT.AI (AND ITS LICENSORS AND SUPPLIERS) ON AN “AS-IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Indemnity and Assignment

To the fullest extent allowed by applicable law, You agree to indemnify and hold Fanbot.ai, its affiliates, officers, agents, employees, and partners harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to any third party claims relating to (a) your use of the Services (including any actions taken by a third party using your account), and (b) your violation of these Terms. In the event of such a claim, suit, or action (“Claim”), we will attempt to provide notice of the Claim to the contact information we have for your account (provided that failure to deliver such notice shall not eliminate or reduce your indemnification obligations hereunder).

You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without Fanbot.ai's prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent.

Closing Notes

Thank you for spending time on reading our Terms of Service. Any questions you may have should be sent to hello[@]fanbot[.]ai.
Ready to get started?
Start building your first chatbot for free or get in touch for evaluation