Let the team speak
The new V3 release is out in the wild and already available to the public. There are many new features and functions crammed into a single version update but instead of creating a cheesy marketing write-up or showing a huge fact sheet comparing the versions, we thought that we would let the fanbot.ai team pick their personal top favorite things, the ones that are closest to their hearts because the whole release was a well-orchestrated team effort requiring dedication from all of the team members.
Zoli – UI/UX design
“When creating a new user interface, especially with so many new features getting introduced in one batch, it is extremely important to put special attention into keeping the software simple to use and intuitive and I feel that we could achieve that. My other favorite aspect was the Live Chat, its dedicated menu and all the related UI elements. You can see if a customer is waiting for your reply as a first thing when you log in, you can see a breakdown by the channels you have and the navigation is quick and easy. I like the usability of the new fanbot.ai the best.”
Andris – COO
“I am filling in the account management role for some of our largest clients and they always have really great development ideas and everyday requests. It is extremely cool that we could incorporate more of those “user ideas” than ever before. We spent dedicated time to sit together and listen to their needs, which is really important. For example, you can copy and reuse now your previous chat broadcasts, which seems like a minor thing but it made the particular client requesting it so happy. They use it every single day ever since then. It was also crucial for me to provide a seamless transition to the new version for my accounts. The very first broadcast from the new version went out to 120 000 followers, in less than 5 hours after the new version was published, which is always risky but it just went like a charm. ”
Norbi – Lead Front-end Developer
“One of my main tasks for the new version was to create the webchat module. It evolved over time and in its current state, I think it is a really neat design and has a unique functionality. I am really happy that we could find a way to enable full customization and branding. There are endless possibilities this way and I am curious what the users will build with it. There is also a seemingly minor addition that we included at the very end of the webchat development phase but it ended up being one of my favorites. Our users can choose from a chat bubble style appearance and the full screen mode of the chat on the admin interface with a simple flick of a switch. I don’t think there are a lot of other tools doing that and it is just really neat.”
Dani – CTO
“For me, one of the most difficult challenges was to be able to provide accurate data for the new statistics, collect them from all the different channels and platforms we work on and display them on an easy but still meaningful way. I always felt that the Dasboard in the previous fanbot.ai iterations wasn’t really up to its full potential, I always had plans to do a lot more with it. However, we knew that it would require an enormous effort and that it will be difficult to build it without slowing the system down with the continuous data queries but we found a really great technical solution at the end. We could also make it future proof so the system is ready for all the (secret) plans ahead. So, my favorite thing is definitely the Dashboard now. I mean just look at it, it just feels great.”
Tamas – Product Manager
“My favorite things are all the unique ideas that we could come up with. They seems so obvious now but the concept of them just did not exist before. For example, combining all the benefits of the webchat for signing users up, with the simplicity and open rate of the users favorite instant messaging app, be that Messenger, Viber or even Discord for the follow-ups is just so simple and yet so incredibly useful. Same applies to the automatic handover process from the chatbot to the live agents. This makes Live Chat support so much more scalable and efficient. Those were the moments when I thought, why did not we think about this before? Also, I just love the new conversation builder with the instant preview and the displayed statistics in it. I feel that it got 10 times better and I already liked it before.”
Berci – Chat platform expert
“My main tasks this time were centered around the newly added Discord integration. As a pilot, we ported first one of our most successful Viber channels, the eSports bot to Discord with some added versatility. Discord is really different from Viber so loads of testing went into the user experience but we wanted our users to have the same snappy feeling. Partnering with Pandascore as a data provider opened some great new opportunities and Discord as a platform for anything that is related to gaming is just simply the best so I really enjoyed working with it. It was sort of a dream coming true, being around eSports all day and check the content as part of my daily duties. Tagging is also really great in the new version.”
Mark – CEO
“Maybe this is a bit of a cheating but my favorite thing about the new fanbot.ai is the entire thing. Our goal was to create a more complete offering that holds value for more customers but also makes fanbot.ai a self contained, full value marketing automation tool that can fulfill every client communication need that our customers have for running a successful business in a single solution. Nearly all of the chat based tools we saw on the market were focused only on one aspect of the chat and usually only worked as an extension to our clients already existing system. I feel that with the new V3 version we could create a more comprehensive multi platform tool, that combines the best aspects of all the different systems out there and by doing so, creates a more comprehensive and unique tool. With this new release we found a competitive edge that separates us from all the other chat tools and brings fanbot.ai to a whole new level.”
Would you like to try out any of the mentioned new features? Are you interested in creating a more complete chat experience for your brand? Get in touch with us so we can get the ball rolling together.
#1 multiplatform automated & live chat solution
A new, seriously improved and extended version of the fanbot.ai system is available from today on the web. The updated version is a result of an entire year of specific product research, thousands of man-hours in development time, all the accumulated experience and user feedback since the launch of our very first bot in 2014 and some magic touch that only the teams’ wholehearted effort could add by truly wanting to create a new and groundbreakingly great tool.
This combined makes fanbot.ai the first multiplatform chat solution bringing together automated and Live chat options on Webchat, Messenger, Viber and Discord as well.
What are the highlights?
- A new webchat module that can be used as a traditional pop-up chat bubble in the right bottom corner of your page or in full screen mode allowing you to build effective conversational landing pages for your campaigns.
- Full customization and branding to perfectly match the chat experience to your brand’s image
- Live chat for your agents with automatic handover from the bots
- A brand new Dashboard with detailed statistics about the performance and progress of your subscribers, messages and conversations
- New platforms added! Discord and webchat are joining to the already available Messenger and Viber channels.
- Advanced tagging with improved filtering and inverse tagging for better segmentation of your audience.
- Updated conversation builder with immediately visible performance statistics on every element and instant preview for testing out new flows
- Updated broadcast engine for scheduled and recurring messaging campaigns
- New UI for shorter learning curve and improved user experience
- Enhanced API for more advanced integration options with external systems
- +bonus: there is a brand new website with fresh content to go along with the new offering
A complete chat solution for…
As with all the previous releases, we have put a huge effort into providing added value and new possibilities for marketing teams. Fanbot.ai now allows building conversational landing pages for campaigns, so instead of having a static landing page, now you can create dynamic pages allowing two way communication with the potential customers, resulting in much better conversion rates of your paid ads. The very same webchat module can also be used in the more traditional chat bubble pop-up format as well for catching website visitors. You can easily switch between the two layouts and both offer full customization. Logos, main color scheme, text colors, avatar icons, welcome messages.. etc. can all be perfectly matched with your brand identity.
Users caught in the webchat can be retargeted through their preferred instant messaging apps, be that Facebook Messenger, Viber or the newly added Discord. The intelligent tagging allows laser sharp segmentation of the audience for promotional messages and newsletter type chat blasts alike. These platforms allow a much more engaging community building for brands so we have greatly enhanced the chat broadcast features in fanbot.ai, now allowing the re-use of previous broadcast elements, scheduling and even inverse tagging of your users. To top it up, there is a brand new Dasboard showing instant visual feedback of all the important performance indicators of the chat channels providing the basis for data driven decisions necessary for planning and building successful marketing campaigns.
Possibly one of the biggest additions is the new Live Chat module now creating a hybrid option for handling customer requests. Client conversations can now start with the chatbot automatically replying to incoming requests and if your customer feels the need to talk to a human agent or the conversation reaches a point where an interaction with one of your agents is needed, the system provides an automatic and seamless handover. This enables your company to be available 0-24h on all 365 days of the year and reply instantly to incoming questions but also creates a way to directly talk to clients through multiple instant messaging apps and channels. By being able to listen and talk to customers whenever they feel the need to reach out to you on any of their preferred platforms you can now significantly boost their customer experience.
A freshly designed user interface was created for handling live chat messages so agents can jump in any time, have the full history of the previous messages and a sidebar showing all the necessary information about the customer at hand. In addition to that, the whole system got a UI refresh so if there are any clients waiting for your reply it is immediately visible in all the main menus and there is always a quick reply button leading right to the clients in line. The brand new Dashboard allows you to easily identify peak times and plan with your team’s resources more effectively.
One of the most solid uses for fanbot.ai and chatbots in general was always lead qualification and generation. Potential clients can automatically go through your best qualification questions, you can skip forms and have a much more natural way of identifying customer needs. You can easily make sure that website visitors are always greeted and caught on a friendly way and clients can automatically set up meetings with your sales reps through the chat. You can quickly A/B test pitches, see click through rates of every element of your client conversations and see user numbers, interaction count and finish rates in the refreshed Automation menu. This makes tailoring customer interactions to perfection a breeze. In addition to that, sales reps can jump in anytime they see a chance and take the customer over to live chat. Extended API endpoints provide a full integration interface for your CRM, backend, payment or any other external system you would like to connect.
Although, we firmly believe in the better open rates and more effective communication ways of the chat we also see that there are still workflows where emails are needed and still relevant so we have prepared fanbot.ai to send out notifications and forward cases to external departments in an email format.
Some of the new eCommerce features were already announced prior to the V3 version release but the list would not be complete without mentioning the full Shopify and Magento webshop integration built in. All of the previously mentioned uses and features can also work wonderfully in an eCommerce workflow and can be extended with abandoned cart messages, shipment info or order tracking sent through Facebook Messenger chat.
Are you interested in the new features? Would you like to try them out? Get in touch with us right away as we are running a limited time introductory campaign offering personalised discounts.
For a detailed quick setup guide, please quick here.
… or see for yourself how to create your own automated chat in just 9 minutes: