What is new in fanbot.ai V3?

What is new in fanbot.ai V3?

Let the team speak

The new V3 release is out in the wild and already available to the public. There are many new features and functions crammed into a single version update but instead of creating a cheesy marketing write-up or showing a huge fact sheet comparing the versions, we thought that we would let the fanbot.ai team pick their personal top favorite things, the ones that are closest to their hearts because the whole release was a well-orchestrated team effort requiring dedication from all of the team members.

Zoli – UI/UX design

“When creating a new user interface, especially with so many new features getting introduced in one batch, it is extremely important to put special attention into keeping the software simple to use and intuitive and I feel that we could achieve that. My other favorite aspect was the Live Chat, its dedicated menu and all the related UI elements. You can see if a customer is waiting for your reply as a first thing when you log in, you can see a breakdown by the channels you have and the navigation is quick and easy. I like the usability of the new fanbot.ai the best.”

Andris – COO

“I am filling in the account management role for some of our largest clients and they always have really great development ideas and everyday requests. It is extremely cool that we could incorporate more of those “user ideas” than ever before. We spent dedicated time to sit together and listen to their needs, which is really important. For example, you can copy and reuse now your previous chat broadcasts, which seems like a minor thing but it made the particular client requesting it so happy. They use it every single day ever since then. It was also crucial for me to provide a seamless transition to the new version for my accounts. The very first broadcast from the new version went out to 120 000 followers, in less than 5 hours after the new version was published, which is always risky but it just went like a charm. ”

Norbi – Lead Front-end Developer

“One of my main tasks for the new version was to create the webchat module. It evolved over time and in its current state, I think it is a really neat design and has a unique functionality. I am really happy that we could find a way to enable full customization and branding. There are endless possibilities this way and I am curious what the users will build with it. There is also a seemingly minor addition that we included at the very end of the webchat development phase but it ended up being one of my favorites. Our users can choose from a chat bubble style appearance and the full screen mode of the chat on the admin interface with a simple flick of a switch. I don’t think there are a lot of other tools doing that and it is just really neat.”

Dani – CTO

“For me, one of the most difficult challenges was to be able to provide accurate data for the new statistics, collect them from all the different channels and platforms we work on and display them on an easy but still meaningful way. I always felt that the Dasboard in the previous fanbot.ai iterations wasn’t really up to its full potential, I always had plans to do a lot more with it. However, we knew that it would require an enormous effort and that it will be difficult to build it without slowing the system down with the continuous data queries but we found a really great technical solution at the end. We could also make it future proof so the system is ready for all the (secret) plans ahead. So, my favorite thing is definitely the Dashboard now. I mean just look at it, it just feels great.”

Tamas – Product Manager

“My favorite things are all the unique ideas that we could come up with. They seems so obvious now but the concept of them just did not exist before. For example, combining all the benefits of the webchat for signing users up, with the simplicity and open rate of the users favorite instant messaging app, be that Messenger, Viber or even Discord for the follow-ups is just so simple and yet so incredibly useful. Same applies to the automatic handover process from the chatbot to the live agents. This makes Live Chat support so much more scalable and efficient. Those were the moments when I thought, why did not we think about this before? Also, I just love the new conversation builder with the instant preview and the displayed statistics in it. I feel that it got 10 times better and I already liked it before.”

Berci – Chat platform expert 

“My main tasks this time were centered around the newly added Discord integration. As a pilot, we ported first one of our most successful Viber channels, the eSports bot to Discord with some added versatility. Discord is really different from Viber so loads of testing went into the user experience but we wanted our users to have the same snappy feeling. Partnering with Pandascore as a data provider opened some great new opportunities and Discord as a platform for anything that is related to gaming is just simply the best so I really enjoyed working with it. It was sort of a dream coming true, being around eSports all day and check the content as part of my daily duties. Tagging is also really great in the new version.”

Mark – CEO

“Maybe this is a bit of a cheating but my favorite thing about the new fanbot.ai is the entire thing. Our goal was to create a more complete offering that holds value for more customers but also makes fanbot.ai a self contained, full value marketing automation tool that can fulfill every client communication need that our customers have for running a successful business in a single solution. Nearly all of the chat based tools we saw on the market were focused only on one aspect of the chat and usually only worked as an extension to our clients already existing system. I feel that with the new V3 version we could create a more comprehensive multi platform tool, that combines the best aspects of all the different systems out there and by doing so, creates a more comprehensive and unique tool. With this new release we found a competitive edge that separates us from all the other chat tools and brings fanbot.ai to a whole new level.”

Would you like to try out any of the mentioned new features? Are you interested in creating a more complete chat experience for your brand? Get in touch with us so we can get the ball rolling together.

Feature Announcement: Magento ecommerce integration

Feature Announcement: Magento ecommerce integration

Abandoned carts, order confirmation and many more

Ever since we created the first version of fanbot.ai there were multiple options for webshops to utilize the solution. A friendly lead qualification conversation or a simple campaign offering new products. However, we felt the need to turn things up a notch and offer a more advanced and streamlined experience for our users when integrating fanbot.ai into their sales funnel processes and that is why we have partnered with Itegration, a company that has probably the biggest experience with Magento based solutions available today and a tremendous history in building successful ecommerce sites. Together we have created a Magento extension that can be set up with a few clicks, works right out of the box without any extra licenses needed and offers simple templates that cover the typical use cases.

There were two important areas that we wanted to focus on. First is abandoned carts, as it is a huge issue globally affecting every single shop. Browsing through statistics we see some shocking numbers, the abandonment rate can be as high as 67% simply meaning merchants lose more than half of their potential revenue right before customers would pay for their order. We also saw that rightly crafted e-mail reminders can bring back to life up to 40% of the carts forgot untouched so we thought why don’t we let our users send out these abandoned cart reminders through instant messaging apps as these have 3-5x times better open rate than e-mails anyway.

The second part is order confirmation, also sent through instant messaging apps. It is easier and more convenient for customers to communicate with a brand through a channel that they use every day to communicate with their friends and family. They can set up Facebook Messenger for example as their preferred contact method and see the updates coming in right where they handle most of their communication anyway. The big advantage of the integration compared to e-mails is that there is an option for sending instant automated replies when the user contacts our brand, there is no need to forward the message internally and assign one of our customer service staff. This boost in customer experience can make your brand to stand out from the competition and win over potential buyers.

How does it work?

We have kept the configuration easy and quick so you can get to a working setup within 10 minutes. All you need is a Magento shop and a fanbot.ai account as a start and to get the ball rolling you simply authorize the two systems to communicate with each other starting from Magento. Fanbot.ai needs to have access to some basic cart information so it can automatically send out reminders or order confirmation messages. Once the initial authorization is done, you will be guided to your fanbot.ai account where you are now able to use the Abandoned Cart and Order confirmation templates.

When setting up the abandoned cart messages you have multiple options for customization, you can pick a preferred header image for the messages, you can predefine the time that needs to pass before the reminder messages go out and there is even a cool addition that allows you to include a discount code by default, encouraging customers to return to their cart.

Order confirmation works pretty much the same way but requires less customization as it serves a different purpose. As fanbot.ai knows the content of the cart, the messages will also display the items that are there to be purchased or the items that were purchased along with the payment method, price and shipping address. Yes, it is really as easy as that. However, if you would like to have a more advanced setup, you have the option to extend the communication with custom conversations for example automatically answering questions about shipping times and fees or stock info on certain products.

What is next?

We certainly don’t want to stop here, we have some pretty bold plans on our roadmap already that will be following this initial feature set. As we could see from the F8 announcements, messaging platforms will support shopping more and more and we will take advantage of that. Imagine being able to pay instantly for the items that were recommended by the AI assistant right within the chat window with your fingerprint. If you have some great ideas to discuss or would like to be among the first users trying out the new extension please don’t hesitate to get in touch with us.

Viber partnership and integration

Viber partnership and integration

We are happy to announce that Fanbot now officially supports Viber on every level of the platform. We have been building chat and messaging bots for Viber for a while now, so this is more like an announcement to the public, rather than our partners and customers, but a good milestone nevertheless.

Viber offers a unique environment for brands and organisations, alongside with their super popular sticker packs. It also has more than 900 million users worldwide, which is a great opportunity for every business to build conversations with their customers and users.

The Fanbot supports all activities for Viber, including messaging administration both for groups and individual users directly from the Fanbot Conversation Management System, mass broadcasting, chatbots (with all the features we have), a full scale API and more. For businesses who use both Facebook Messenger and Viber, now it’s possible to create a single bot and operate it on both platforms at the same time.

We would like to thank for the Viber team that helped us with the integration, answered all our questions and gave us good guidance about every small details in the system. The integration is now available for everyone and can be accessed directly from the Social Media Accounts menu from the Dashboard.

As always, we are looking forward to hear your feedback, your amazing use cases and if you are planning to open your brand new Viber account in the future (which we encourage you to do so!).