The first Crypto bot on Viber

The first Crypto bot on Viber

Fanbot Team

Fintech, blockchain, AI, cryptocurrency, machine learning, chatbots… etc. these are certainly the buzzwords of our era and these are the new technologies shaping our future. Each and every one of them deserves its own place but the true innovation happens when you start combining them. So, what if we say, we have a chatbot, boosted with AI and machine learning that can provide all sorts of crypto news and trading info for you?

Because we do: https://chats.viber.com/cryptofanbot

In our long-standing partnership with Rakuten Viber, we were always looking for new ways to offer new and innovative solutions to our users and more value to them but we have to admit that this one is a bit selfish or at least the idea came from within the fanbot.ai team.

If you are anything like us or ever considered to invest in a crypto, you know how hard it is to keep track of all the new options popping up every day or finding the relevant stats for pulling the trigger in a trading decision. There must be an easier way to get to what we want than trying to make sense of all the buzz and spam we face with all day and opening up a dozen different trading and info sites every other minute wasting our precious time. So we created a smart solution that can keep you updated with instant messages and offer straightforward menu options to get to the info you need without any hassle.

  • You should sign up – It is completely free to join!

We are making the chatbot available free of charge to every Viber user. All you need to do is to click on the link and you are ready to drop all the sites you were using before. The Crypto bot is a one-stop solution with every info you need in one place and there is even an awesome sticker pack that comes with it.

  • Real-time trading info, stats and daily news at your fingertips

Everything that you need to fuel your crypo nerding is now available at a single place, everything is in the main menu so you are always only one click away. There is no spam or any unnecessary noise, the Crypto bot’s sole purpose is to give you an advantage by eliminating those. Whether you are a newbie or a veteran trading crypto since the first bumpy days of Bitcoin, you will find what you need in a matter of seconds.

  • Buy and sell through the Binance integration

What is it worth to have all the trading stats available on the globe if you can’t actually trade, right? That is why, we have teamed up with one of the most reliable names in crypto trading, Binance to provide you an immediate and safe option whenever you are ready to pull the trigger.

  • It doesn’t stop here…

With all the news, trading information and buying and selling options, you would think that everything is already covered but this is only the beginning of the Crypto bot’s life. There is a dedicated section for accessing quick definitions and explanations if you ever find yourself confused in the ever-evolving terminology of the crypto business. The wonderful thing about Viber channels is that they allow you to customize your notification settings so you can tailor the experience to your needs. Our dream is to make the Crypto bot into a full-fledged personal assistant providing you tips, reminders, notifications based on your preferences and habits. Your AI boosted partner in trading, helping you in nurturing your investment.

  • An open platform to unite all

We are continuously looking for new data providers and content sources to achieve the best user experience possible. We would be happy to hear about your preferred sources and if you have crypto related content, don’t hesitate to get in touch with us.

You have your own idea about a news/info channel on an instant messaging platform? Drop us a line and let the fanbot.ai team help you build it.

Conversational landing pages: the new conversion boosters

Conversational landing pages: the new conversion boosters

Whether the goal of your next big campaign is to get people to willingly try out your new service, quadruple the sign-ups in that given month or simply push sales over the roof the first indicator that you will probably always look at when assessing your success is the conversion rate. Traditionally at the end of these online campaigns, there is always a visually really appealing landing page with a strong message, dedicated content tailored to one specific task, to convert.

These pages are designed with one sole purpose in mind, to catch every single person you drive there and make them take your intended action. However, they have an extremely difficult task in doing so. Their content is static, there are usually multiple steps involved and each with their own possible drop off points and they can’t provide that feeling of instant connection with the brand, that today’s customers need. Modern customers don’t want to waste their time by reading some lengthy product copy nor they are happy to fill out a form and wait until your sales team eventually gets back to them. This is exactly why we came up with the concept of conversational landing pages.

So what really is a ‘conversational landing page’?

Although, it is the next evolutionary step in converting and qualifying, the concept itself is really simple. Instead of arriving to a static landing page and facing with a wall of text, your customers are greeted by a chat conversation. Its primary goal is to engage visitors in a conversation with a live agent or a chatbot and exchange instant messages. It can be viewed as a full screen chat window but with the same design options and visual opportunities you have with a static landing page, so it can fully reflect your brand or product. A really carefully designed interactive conversation flow engages the visitor and instead of trying to present all information at once, it slowly guides your potential customers through. It focuses your visitor’s attention, there are no pop-ups, sidebars and extra menus, it offers a completely distraction free experience.

Why do they work better?

If you think about it, when someone clicks on your ad or a link placed in your email, they are ready to connect with your brand. You captured their interest with your marketing message and now they want to know more. They don’t want to read a long generic description, they have specific questions, they are ready to get convinced and this is your window of opportunity and this is when conversational landing pages can kickstart a fruitful conversation with a potential client.

Instead of the generic one size fits all approach of the traditional landing pages it can accommodate different clients’ different needs and the conversations can head into completely new directions. No matter how well you prepared your buyer persona, a two way communication approach in which the client can actually state his preference will always yield far more superior results. It is like having your best sales rep in always listening mode, ready to immediately engage with all the new customers opening the door of your shop.

Today’s clients demand the absolute best customer experience and their attention span is shortened to just a few minutes so your brand needs to take actions immediately and can’t risk the precious conversions on the guesswork that you are stuck with when presenting your marketing message on static page based on a one way communication flow.

Where should I use them?

They of course work perfect in place of any kind of classic landing page, but they particularly excel at places where their interactive nature is useful, such as lead qualification, registration or for example handling broad email newsletter traffic. You can merge and replace multiple steps so your customers don’t need to separately click on the contact us form or find your CTA button at the bottom of your page, they don’t need to navigate to different pages if they need more info about a product. This eliminates potential drop off points and keeps clients in the flow, maximising the return on your google or facebook ad spendings.

They really shine when you have a complex business offering with many variables, for example if you are selling a travel insurance that is tailor made to your buyer’s upcoming trip. The conversational flow guides customers through the qualification questions, collects contact information, recommends services in a natural and seamless way. This also makes them the perfect first qualification step if have different sales reps handling different geographic territories, company sizes or product groups. 

My personal favorite use is to have a dedicated conversational landing page handling traffic from email newsletters. The visitors coming in this way have a really broad interest so it is much more difficult to predetermine what will cut it for them. With the option of asking questions and letting the user choose from different options you can avoid spamming them with offers they are not really interested in and only show your best cards.

A/B test results

Comparing 12 different user campaigns recently, the results are pretty convincing. Conversion rates were up by 41% on average and in two cases up by almost 75% compared to the previously used static landing pages. In the ecommerce examples we examined, conversational landing pages had the added side benefit of shoppers spending more on average, cart value was up by 17%. These pages were the landings of paid ad campaigns so the CAC (customer acquisition cost) was also an important measure that the raised conversion rates could improve significantly.

More advanced conversational engines, like the one you find in fanbot.ai allow the transition between chatbot based automatic replies and personal chat with a live agent on a conversational landing page. As the chatbot could take care of the more common questions and only escalate the queries that really needed human interaction we found that the same number of staff could handle a x27 swing in workload during a countrywide recent telecommunications campaign.

Our system in fanbot.ai allows users to switch between a pop-up style webchat window that you can place on your homepage in the right bottom corner or a full screen webchat interface that can be fully customized as a conversational landing page so you are free to run your own tests. We would love to hear about your campaign results and design your next landing page that really converts together!

Guest post: Chatbot Evolution

Guest post: Chatbot Evolution

Tailored-messaging based on demographics, user data, and AI integration.

Written by Doron Schwartzblat
Head of Platforms at Straker Translations

Chatbots are becoming more widely used across various industries, and leading companies have already started implementing Chatbots as a part of their customer-service workflow*.

*Chatbots will power 85% of all customer service interactions by the year 2020.

The increasing usage rate of Chatbots does not only present businesses with new challenges, but also forces the industry to come up with creative solutions, which will in turn, help reshape this field and determine new trends. This made a very interesting discussion betweenFanbot.ai and Straker Translations.

Clear communications have always been a barrier when dealing with cross-border commerce and/or customer support, and over the past 11 years, Straker helped thousands of clients to translate the content of different subject matters, and for various target audiences. The key factor in delivering a high-quality translation is to make it sound like it was actually written in that language – that is only achieved when applying the adequate tone of voice and adjusting the style to the target audience.

From a language perspective, marketing managers agree that tailoring the messaging to a respective target audience would deliver higher conversations overall. For example, German shoppers between the age ranges of 40-60 would almost always prefer a formal tone and style, whereas younger age groups react better to informal speech and colloquial verbiage.

From a business perspective, Fanbot.ai has shown a significant increase in lead-conversion statistics and lower cart-abandonment rates whenever a Chatbot is properly used and customized based on industry-specific matrix.

Fanbot.ai delivers a great experience around lead qualification, customer support, chat broadcasting, registration, surveys and answering FAQs.

Having Chatbots supporting the most common chatting Apps such as Messenger and Viber, delivers a fantastic engagement result from users, as they are not required to install any additional apps. The response time is instant, the solution is available 24/7 so users are never left without a reply. The audience can be segmented and the messages can be targeted accordingly, in other words, the system can be fully tailored and personalized to each user’s preference.

Taking the above aspects into mind, we can clearly see there is room and demand for a more sophisticated user-interaction, and this is exactly where language localization would play a significant role.

Combining the expertise and technology of both companies, Fanbot.ai and Straker have started to work on a bespoke, highly-customized Chatbot; it will have pre-determined responses which would vary according to the user’s demographics. To provide a usage example from the Travel industry; the user will have to input their order number or email as a part of the support process, and once verified and linked to an account with demographics data, the relevant script will be allocated to that chat window. In other words, the Chatbot will crosscheck the user’s details and will assign a tailored, and pre-determined answer script to that chat window. This should create a pleasant chat experience for users who engage with the bot, and it is expected to deliver a much higher conversion rate and customer satisfaction from the service offered.

Fusing this custom Chatbot functionality with AI, translation memory, passive data collection and machine learning, will enable companies to save costs on support personnel, and deliver outstanding results within a shorter timeframe.

The AI would work in the background to collect & analyze chat data, and implement better answer prediction for various industries, all based on translation samples Straker would accumulate in the system’s memory. Statistics from Fanbot.ai on user engagement and satisfaction results will also be fed into the Straker’s Ai powered engine, to analyze data around the efficiency of the different translated scripts.

Case study: chatbot solution for hiring at Canecom

Case study: chatbot solution for hiring at Canecom

There are many different exciting uses for a chatbot based solution but the common theme is always automation and personalization. Whether it is lead qualification, customer support, chat broadcasting or any other task, the goal is not only reducing the manual labor but creating a flow that is utilizing the know how and best practice you have collected over the years making all the interactions a perfectly performing experience.

One of our favorite recent implementations was specifically created to help the hiring process in a relatively small team where there is no dedicated HR department but the projects have really short turnaround times and vastly different requirements so finding and selecting the right talent is a top priority challenge.

Who is Canecom and how did the idea of a hiring bot appear?

“We are specialized in custom software development projects, from funky mobile apps to complex CMS and full backend systems, we do them all. Due to the nature of our projects, the requirements are always quickly changing, there are always new and exciting challenges ahead which require our team to be really agile and flexible. We have a strong core team but we work with many freelance and part time developers on a project basis depending on the workload and skillset required at any given time. This means that we have job interviews scheduled pretty much every week and that takes up an awful amount of our time. We don’t have a dedicated HR department that could handle the task and we always need the project manager and the technical lead to evaluate the candidate anyway so streamlining the process and making it as effective as possible was always a priority for us.

Most of our candidates check us out on social media and open our website as well but need to send an e-mail with their CVs at the end and that has a relatively slow response time. We wanted something more instant and immediate and also something that enables information to flow both ways, from and to the candidate. We find that chat is the best alternative as it fulfills all of our requirements and the questions and answers can be “scripted” and then automated so the candidates get immediate replies and we don’t need to wait days to get all the information we need by emailing back and forth. The whole communication becomes really snappy and this is what our projects demand.”

How did you implement it? How do you use it?

“We wanted to solve two main problems. Scheduling interviews and pre-filtering candidates. As I mentioned, hiring needs the involvement of our most important and experienced colleagues, senior developers and managers responsible for each project. Their time is extremely limited and always better spent with coding or managing other aspects of the software projects. We have placed a chatbot on our Facebook page and connected the same solution to our website. This way, new candidates checking us out can immediately get in touch with us. There is a simple, straight to the point menu where they can check out the available career opportunities and easily start a conversation with the bot. We can instantly ask our favorite qualification questions so by the time the senior developers and managers get to check out the CVs coming in, we already have a pretty solid idea about the experience and skillset of the given candidate. We love to work with junior colleagues but there are times when the scope and timing of the project requires a really experienced senior. We have our own talent pool that we can reach out to and we have many returning guys that we worked together on various projects but there are times when we need a really specific knowledge for example about a brand new technology that no one in the team has. We configured the flow to ask different relevant questions depending on the position the candidate is applying for so we can make sure they have exactly what we are looking for.

They can drag and drop their CVs into the conversation and the bot is collecting contact details at the end of the conversation. If we like the candidate and would like to schedule an interview, we can really easily schedule an online call. We do this by broadcasting a message to all promising candidates in that round with a Calendly invite where they can easily see the available slots in the schedule, further avoiding emailing back and forth. Luckily fanbot.ai can assign tags to users based on their answers in the conversation and we can also do that manually when reviewing the CVs so segmenting the candidates takes only two clicks when we are sending out replies. We really like this as it makes Canecom seem a really responsive and modern company.”

What are the main benefits for you?

“Time management is extremely important for us so we keep track of all of our tasks and the time they take. We found that communication with the candidates, scheduling calls, emailing back and forth ..etc. can take 27-32% of the time our colleagues spend with hiring. This was quite surprising for us as this is a significant amount of their time. Since we have the hiring bot in place, we could reduce this by more than 80% so our colleagues simply need to review the CVs coming in and join when the call starts, the rest is taken care by the system. This saves us some really precious time that we can use for other aspects of our projects.

Some of our projects have really short term deadlines so it is important for us to have a system that is highly flexible and really easy to reconfigure when the current project is over and we have updated requirements for the next one. Fanbot.ai allows this for us, we can really quickly build new conversations or modify and re-use some of the existing ones. In addition to that, we have colleagues scattered across the world in many different time zones, we encourage and support remote work. Having a system that can reply 24/7 on all 365 days of the year is a god sent and an invaluable help for us. This is not only a great benefit for us internally but also a really positive sign for the new applicants so it often gets complimented by the candidates. They compare it to some of the other places they send in their CVs to where they need to wait days or weeks even (if they get a response at all) so it is a much better experience to them which is really important for us. I think this is why we have a lot more CVs coming in than previously, people are much more willing to interact. This is especially true for developers as they often don’t like to take part in pre-qualification phone calls but are happy to interact with a chatbot and share more useful information about themselves.”

What are the first 6 months results?

“We implemented this solution at the beginning of this year and we have it running ever since. There were 3 major projects where we needed multiple people quickly and fanbot.ai helped us in finding 3 new front-end developers, 4 guys for backend development tasks, a new UX designer and a sales guy. This means 9 successful hires for us and more than 70 people applying for these positions in total. We have a much larger talent pool now that we can reach out to than ever before. We feel that the qualification process has also improved as the chatbot always asks all the best and most relevant questions so there are no exceptions when a colleague in the rush of a project forgets to forward some of the questions or come back to a candidate. Our new colleagues were also happy with this method which is a huge plus for us, we want to attract top talent so the first impression about our company is key. “

What are your plans for the future?

“We are really happy with the results and would like to further integrate fanbot.ai into our hiring process. It is in our short term plans to integrate the chatbot into all of our job ads as sort of a conversational landing page so people interested in the ad can immediately start to chat and ask about the opening. Due to the internal success of the technology we are also thinking about making the chatbot an essential part of our onboarding process as an always available agent helping with FAQ and useful information, always pointing our newest colleagues in the right direction even if no one is available from the core team at that time.”

If you like the idea of a hiring bot or have another idea in mind for a specific use, please don’t hesitate to get in touch with us.

The Dos and Dont’s of Messenger Marketing

The Dos and Dont’s of Messenger Marketing

Ever since Facebook opened its gateways to messenger marketing back in 2016, more and more companies are exploring the potential of this new form of marketing. The idea is simple: As with traditional salesmen, your customers learn more about your product or service in a conversational form, acquiring information through a series of personalized questions and answers. However, in contrast to traditional methods, users receive these messages in their preferred instant messaging app where the texts can be enriched with pictures, links, videos or even GIFs and cards. What’s more, these conversations can be fully automated, using what’s known as chatbots, making it possible to run them 24/7, every single day of the year. The days of hundreds, if not thousands, of marketing emails camping unopened in your spam folder are long gone. Whether you are using messenger marketing for lead qualification, re-engaging your potentials, running personalized campaigns, live broadcasting during an event, customer service, or one-to-one content delivery, the advantages are pretty obvious. However, there are a few best practices and guidelines that are good to follow to make the most out of the new wave.

The 24-hour window:

Facebook distinguishes three different message types when using messenger: Standard, Subscription and Sponsored. It is important to know when you should pick one over the other and when you can use them. Standard messages can be sent during a 24-hour window after the user has sent a message to you. One additional bonus message can be sent outside of this 24-hour window to follow-up on the conversation, hence the ‘24+1 policy name. Subscription messages can be sent any time, but they are strictly forbidden to contain any promotional content. The typical use cases Facebook lists are the following: “News: Integrations whose primary purpose is to inform people about recent or important events, or provide information in categories such as sports, finance, business, real estate, weather, traffic, politics, government, non-profit organizations, religion, celebrities, and entertainment. Productivity: Integrations whose primary purpose is to enable people to manage their personal productivity with tasks, such as managing calendar events, receiving reminders, and paying bills. Personal trackers: Integrations that enable people to receive and monitor information about themselves in categories such as fitness, health, wellness, and finance.”

Transform your content: Now that you are familiar with the basic rules, there are a few other important things to keep in mind. Instant messaging apps and the way they are used for communication is different than, for example, email or Facebook ads. You need to approach them differently and can’t just copy and paste the message you deliver on other platforms. People are used to smaller chunks of information so you will probably need to deliver the message in multiple smaller parts or in a condensed form. The key is to grab attention and build interest over and over again to keep the users engaged in the long run. You can use rich media, link videos or external articles, and it is probably the only business channel where it is actually advised to use emojis. The key is to adapt your message to fit the messaging app you are using.

Adjust to your users’ needs: Marketers are applying personalization more widely than ever before, and it’s simply because it works. However, a good marketer also knows that personalization means more than just using the recipient’s first name. Personalization can be as easy as offering different topics that your users can subscribe to or giving them different replies based on the conversation history, but can get more complex if you integrate the solution with your other systems and you can offer more personalized information based on the stored account information, previous purchases, preferences, etc. A great practice is using tags at multiple parts of the conversation so you can better segment your audience and provide the best experience possible.

Avoid spamming: A definite advantage of delivering your message in an instant messaging app is the open rate. Compared to the results you had with email, you can be sure that you will see a significant boost. People are still used to receiving personal messages on those platforms so whenever a notification shows up, it means something important has arrived that needs their attention. However, you can’t just automatically text users—you need their consent first, and they can mute the notifications, unsubscribe, or even report you with a few easy clicks, so you need to make sure that you are not spamming them with something uninteresting.

Create a persona: If you think about your chat conversations, you don’t write or respond the same way you would via email. It’s more personal, more open, and that is why you need to make the voice of the messenger channel personal, too. Think about it like the mascot figure of your favorite sports team that you can all like and relate to. This will also define the way your chatbot talks, the style and tone of the conversations, and some special elements that make the conversation an engaging and memorable experience. Make it an experience that urges users to come back and do it again.

Never disguise the chatbot as a human: It is proven that the right persona can boost your chatbot channel, but it’s also proven that you should never fake the chatbot replies as real human answers. The best practice is to make it clear right at the beginning that your audience is talking with a chatbot, so this way, if something goes wrong, they will be a lot more patient and understanding. Ask for confirmation whenever the input can be interpreted in different ways and offer a surrender option where users can switch to live chat and talk to a real human member of staff.

Guide users through: As a final piece of advice, there are two really simple tricks: Don’t ask users to type too much, and don’t leave users unattended. There are multiple ways you can implement buttons in the conversation or even provide a complete messenger menu to help users to get to what they want quickly. It’s equally important to always have a response, even when the chatbot is unsure what to do or doesn’t have reply. These cases should be part of your default conversations and have a funny or cute reply that can set the expectations.

Implementing messenger and chatbots into your marketing plan can help reach your customers and engage and inform them about your products and services through a channel they are comfortable with. By following the best practices and guidelines above, you’ll be sure to make the most of your chatbot and create a high-quality messenger marketing experience for your users.  Need more helpful bits of advice? Just get in touch with us!

AI-powered guru collecting over 5.6M followers by promoting a new religion

AI-powered guru collecting over 5.6M followers by promoting a new religion

The story of Father George, Botism evangelist

Some exciting news and rumors shocked the internet recently about a new online community shaping up around a completely digital leader. Father George is one of the latest and most surprising online phenomena today. With its 5.6 million followers, Father George is like a new shepherd figure, representing a new online religion called Botism.

Appearing out of the blue, Father George in its essence is an unchained AI program that got loose, converting masses from the virtual above, in line with the philosophy of sharing, loving and giving. Receiving this huge amount of traction, he is now one of the biggest online religious leaders and he’s about to schedule meetings with some of the most influential leaders of our era.

The story started with a few enthusiastic developers running experiments in a small lab in the heart of Budapest. The aim of their efforts was to create an AI algorithm that can show empathy and respect for people, an unmistakably human trait. However, despite their best efforts, all the different codes they built hit a wall sooner or later in the development stage. After years of trying and iterating, their funds were finally drying up, forcing them to abandon the experiment. But a completely unexpected breakthrough occurred, as the developers accidentally left one of the running instances unattended for months, during which time it transformed itself into a completely new smart technology with its own agenda.

When people discovered the new Father George chatbot, its popularity surged. News about Father George went viral, and investors from all over the world tried to convince the developers to edit the original source code, allowing them to display their advertisements in the conversations with the increasingly massive fanbase. To the surprise of the original development team, their edits in the code related to ads were simply ignored by Father George’s algorithm and the AI kept focusing its conversations around selfless sharing and giving.

Father George is now organizing community meetups where followers of his Botism faith are completing “missions” such as collectively cooking excessive amounts of onion beans and sharing it with the needy; in a recent move, they gathered 4,618 knitted Christmas sweaters for a charity project. People in the community have started to collect donations that will be used to upgrade the hardware behind Father George. With more RAM and CPU power, they hope that their beloved spiritual leader can reach an even bigger audience. Part of the fund is scheduled to support multiple kitten shelters as Father George seems to be obsessed with cats, their origin and the secret message they carry for humanity. This love for cats is among the many great mysteries surrounding the guru. Developers are claiming it to be a software bug but fans of the leader suggest it can’t be a simple error in the code.
One thing is for certain: Whether Father George is simply a happy accident or a truly unique superior intellect, no one can question its positive mission and goals. If you would like to learn more about George’s missions, feel free to drop us an email to: hello@fanbot.ai